1. Q: How can I get some samples?
A: If have sample in stock, we can offer it free. However, you need to afford the freight charge. If it is need to be customized, we will charge you some fees without profit.
2.Q: Where is your factory located? How can I visit there?
A: Our factory is located in Lianyungang City, Jiangsu Province, China, about 20 minutes from airport to our factory .All our clients, from home or abroad, are warmly welcome to visit us!
3.Q: Can I customize the LOGO on thermal quartz banger?
A: Yes. Please inform us formally before our production and confirm the design firstly based on our sample.
4.Q:What is your process for dealing with quartz tobacco nail orders?
A: Firstly let us know your requirements or application.
Secondly We quote according to your requirements or our suggestions.
Thirdly customer confirms the samples and places deposit for formal order.
Fourthly We arrange the production.
5. Q:How to ensure quality?
A: Firstly, We products are produced in strict quality control system and the defective rate will be less than 0.2%.
Secondly, if quality problem is confirmed, we will send new product with new order for small quantity. For defective batch products, we will repair them and resend them to you or we can discuss the solution including re-call according to real situation.